PCF 7.0 — Develop and Manage Human Resources · Domain-wide rollup across all 8 process groups
This page reports HITL (Human-in-the-Loop) maturity ratios for all of PCF 7.0 (Develop and Manage Human Resources) — 8 process groups, 37 Level 3 processes, and 100 Level 4 activities in total — at five maturity levels from M1 (Undesigned) through M5 (Leading), with M3 marking HITL Design Intent.
At M3 (HITL Design Intent), this domain's aggregate human-involvement ratio is 55%, down from a 77% undesigned (M1) baseline — a -22-point AI convergence opportunity. Mixed-pattern L3 rows reflect an equal-weighted rollup of their real L4 children rather than a force-classified single pattern.
This is the same underlying data shown per-stream in each Value Stream Profile's HITL Impact Analysis table — this page is the full domain in one place, for anyone who wants the whole picture rather than one value stream at a time.
H% = Human involvement at each maturity level · M3 = HITL Design Intent · Full L1→L2→L3→L4 hierarchy
| PCF | L1-Domain / L2-Process Group / L3-Process / L4-Activity | Pattern | M1 UNDESIGNED |
M2 EMERGING |
M3 ★ DESIGN INTENT |
M4 OPTIMIZED |
M5 LEADING |
Δ M1→M3 |
|---|---|---|---|---|---|---|---|---|
| 7.0 | Develop and Manage Human Resources L1 DOMAIN AGGREGATE | — | 77% | 68% | 55% | 43% | 33% | -22% |
| 7.1 | Develop and Manage HR Planning, Policies, and Strategies L2 AVG | — | 82% | 74% | 60% | 47% | 37% | -22% |
| 7.1.1 | Develop human resources strategy | 82% | 74% | 60% | 47% | 37% | -22% | |
| 7.1.1.1 | Identify strategic HR needs | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.1.1.2 | Define HR and business function roles and accountability | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.1.1.3 | Determine HR function roles and structure | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.1.1.4 | Determine HR delivery model | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.1.1.5 | Determine HR costs | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.1.1.6 | Establish HR measures | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.1.1.7 | Communicate HR strategies | Document | 72% | 58% | 40% | 28% | 18% | -32% |
| 7.1.1.8 | Develop strategy for HR systems/technologies/tools | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.1.1.9 | Manage employer branding | Document | 72% | 58% | 40% | 28% | 18% | -32% |
| 7.1.1.10 | Design the employee experience | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.1.2 | Develop and implement workforce planning, policies, and strategies | 78% | 69% | 56% | 43% | 33% | -22% | |
| 7.1.2.1 | Perform strategic workforce planning | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.1.2.2 | Develop total compensation and rewards strategy | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.1.2.3 | Develop succession plan | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.1.2.4 | Develop high performers/leadership programs | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.1.2.5 | Develop diversity, equity, and inclusion plan | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.1.2.6 | Implement diversity, equity, and inclusion plan | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.1.2.7 | Design talent acquisition program | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.1.2.8 | Design talent development program | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.1.2.9 | Develop other HR programs | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.1.2.10 | Develop HR policies | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.1.2.11 | Administer HR policies | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.1.2.12 | Plan employee benefits | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.1.2.13 | Develop workforce strategy models | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.1.2.14 | Implement workforce strategy models | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.1.2.15 | Manage job families | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.1.2.16 | Develop and maintain job descriptions | Document | 72% | 58% | 40% | 28% | 18% | -32% |
| 7.1.3 | Monitor and update HR strategies, plans, and policies | 82% | 73% | 59% | 46% | 36% | -23% | |
| 7.1.3.1 | Measure realization of HR objectives | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.1.3.2 | Measure contribution of HR to business strategy | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.1.3.3 | Communicate HR plans and provide updates to stakeholders | Document | 72% | 58% | 40% | 28% | 18% | -32% |
| 7.1.3.4 | Review and revise HR plans | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.1.4 | Develop competency management models | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.2 | Recruit, Source, and Select Employees L2 AVG | — | 70% | 60% | 48% | 36% | 26% | -22% |
| 7.2.1 | Manage employee requisitions | 68% | 58% | 46% | 33% | 24% | -22% | |
| 7.2.1.1 | Align staffing plan to work force plan and business unit strategies/resource needs | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.2.1.2 | Open job requisitions | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.2.1.3 | Approve job requisition | Decision | 92% | 88% | 80% | 72% | 65% | -12% |
| 7.2.1.4 | Post job requisitions | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.2.1.5 | Modify job requisitions | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.2.1.6 | Notify hiring manager | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.2.1.7 | Manage requisition dates | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.2.2 | Recruit/Source candidates | 68% | 58% | 45% | 32% | 22% | -23% | |
| 7.2.2.1 | Determine recruitment methods and channels | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.2.2.2 | Perform recruiting activities/events | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.2.2.3 | Develop and maintain candidate pool | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.2.2.4 | Manage recruitment vendors | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.2.2.5 | Manage employee referral programs | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.2.2.6 | Manage recruitment channels | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.2.3 | Screen and select candidates | 80% | 73% | 61% | 50% | 40% | -19% | |
| 7.2.3.1 | Identify and deploy candidate selection tools | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.2.3.2 | Interview candidates | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.2.3.3 | Test candidates | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.2.3.4 | Select and reject candidates | Decision | 92% | 88% | 80% | 72% | 65% | -12% |
| 7.2.4 | Manage new hire/re-hire | 75% | 65% | 52% | 41% | 32% | -23% | |
| 7.2.4.1 | Draw up and make offer | Document | 72% | 58% | 40% | 28% | 18% | -32% |
| 7.2.4.2 | Negotiate offer | Decision | 92% | 88% | 80% | 72% | 65% | -12% |
| 7.2.4.3 | Hire candidate | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.2.5 | Manage applicant information | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.2.5.1 | Obtain candidate background information | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.2.5.2 | Create applicant record | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.2.5.3 | Manage/Track applicant data | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.2.5.4 | Archive and retain records of non-hires | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.3 | Develop and Counsel Employees L2 AVG | — | 79% | 71% | 58% | 45% | 35% | -21% |
| 7.3.1 | Manage employee onboarding | 77% | 68% | 55% | 42% | 32% | -22% | |
| 7.3.1.1 | Develop employee onboarding program | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.3.1.2 | Implement employee onboarding program | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.3.1.3 | Monitor and update employee onboarding program | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.3.2 | Manage employee performance | 82% | 73% | 59% | 46% | 36% | -23% | |
| 7.3.2.1 | Define employee performance objectives | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.3.2.2 | Review employee performance | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.3.2.3 | Document employee performance | Document | 72% | 58% | 40% | 28% | 18% | -32% |
| 7.3.2.4 | Monitor and update performance program | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.3.3 | Manage employee career development | 80% | 73% | 61% | 50% | 40% | -19% | |
| 7.3.3.1 | Define employee development guidelines | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.3.3.2 | Develop employee career plans and career paths | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.3.3.3 | Manage employee skill and competency development | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.3.3.4 | Establish succession plans | Decision | 92% | 88% | 80% | 72% | 65% | -12% |
| 7.3.4 | Develop and train employees | 78% | 69% | 56% | 43% | 33% | -22% | |
| 7.3.4.1 | Align organizational development needs to employees | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.3.4.2 | Define employees competencies and skills | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.3.4.3 | Align learning programs with competencies and skills | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.3.4.4 | Establish training needs by analysis of required and available skills | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.3.4.5 | Develop, conduct, and manage employee training programs | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.3.4.6 | Manage examinations and certifications | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.3.4.7 | Monitor and evaluate learning programs | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.4 | Manage Employee Relations L2 AVG | — | 90% | 85% | 74% | 65% | 56% | -16% |
| 7.4.1 | Manage labor relations | Decision | 92% | 88% | 80% | 72% | 65% | -12% |
| 7.4.2 | Manage collective bargaining process | Decision | 92% | 88% | 80% | 72% | 65% | -12% |
| 7.4.3 | Manage labor management partnerships | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.4.4 | Manage employee grievances | Exception | 95% | 92% | 82% | 75% | 68% | -13% |
| 7.4.5 | Monitor legal and regulatory environment | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.5 | Reward and Retain Employees L2 AVG | — | 71% | 61% | 47% | 34% | 24% | -24% |
| 7.5.1 | Develop and manage reward, recognition, and motivation programs | 79% | 71% | 58% | 45% | 35% | -21% | |
| 7.5.1.1 | Develop salary/compensation structure and plan | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.5.1.2 | Develop benefits and rewards plan | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.5.1.3 | Perform competitive analysis of benefits and rewards | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.5.1.4 | Identify compensation requirements based on financial, benefits, and HR policies | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.5.1.5 | Administer compensation and rewards to employees | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.5.1.6 | Reward and motivate employees | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.5.1.7 | Review engagement and retention indicators | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.5.1.8 | Review compensation plan | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.5.1.9 | Review benefits and rewards plan | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.5.2 | Manage and administer benefits | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.5.2.1 | Deliver employee benefits program | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.5.2.2 | Administer benefit enrollment | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.5.2.3 | Process benefits claims | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.5.2.4 | Perform benefit reconciliation | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.5.3 | Manage employee assistance and retention | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.5.3.1 | Deliver programs to support work/life balance for employees | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.5.3.2 | Develop employee and family support systems | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.5.4 | Administer Payroll | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.5.5 | Manage/collect employee suggestions and perform employee research | Document | 72% | 58% | 40% | 28% | 18% | -32% |
| 7.6 | Redeploy and Retire Employees L2 AVG | — | 73% | 64% | 52% | 41% | 32% | -21% |
| 7.6.1 | Manage promotion and demotion process | Decision | 92% | 88% | 80% | 72% | 65% | -12% |
| 7.6.2 | Manage separation | 66% | 56% | 42% | 30% | 20% | -24% | |
| 7.6.2.1 | Manage retirement | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.6.2.2 | Manage leave of absence | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.6.2.3 | Manage offboarding | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.6.2.4 | Develop and implement employee outplacement | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.6.3 | Relocate employees and manage assignments | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.6.3.1 | Manage expatriates | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.7 | Manage Employee Information L2 AVG | — | 73% | 63% | 50% | 38% | 29% | -23% |
| 7.7.1 | Manage reporting processes | Document | 72% | 58% | 40% | 28% | 18% | -32% |
| 7.7.2 | Manage employee inquiry process | Exception | 95% | 92% | 82% | 75% | 68% | -13% |
| 7.7.3 | Manage and maintain employee data | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.7.4 | Manage human resource information systems | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.7.5 | Develop and manage employee measures | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.7.6 | Develop and manage time and attendance systems | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.7.7 | Develop workforce analytics | 81% | 74% | 62% | 50% | 41% | -19% | |
| 7.7.7.1 | Determine stakeholder requirements | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.7.7.2 | Identify research questions | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.7.7.3 | Select workforce analysis methodology | Decision | 92% | 88% | 80% | 72% | 65% | -12% |
| 7.7.7.4 | Identify workforce data sources | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.7.7.5 | Gather workforce data | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.7.8 | Implement workforce analytics | 72% | 61% | 47% | 34% | 24% | -25% | |
| 7.7.8.1 | Transform workforce analysis data | Transaction | 60% | 48% | 35% | 22% | 12% | -25% |
| 7.7.8.2 | Develop insights into workforce analytics outcomes | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.7.8.3 | Communicate workforce analysis outcomes | Document | 72% | 58% | 40% | 28% | 18% | -32% |
| 7.8 | Manage Employee Communication L2 AVG | — | 76% | 65% | 48% | 36% | 26% | -28% |
| 7.8.1 | Develop employee communication plan | Knowledge | 85% | 78% | 65% | 52% | 42% | -20% |
| 7.8.2 | Conduct employee engagement surveys | Document | 72% | 58% | 40% | 28% | 18% | -32% |
| 7.8.3 | Deliver employee communications | Document | 72% | 58% | 40% | 28% | 18% | -32% |