PCF 7.2 · Acquire Talent
5 PCF processes · 8 roles involved · 3 governed decision points
⇓ Download as PDFThis value stream comprises one APQC PCF process group: 7.2 Recruit, Source, and Select Employees — spanning 5 Level 3 processes and 24 Level 4 activities.
At the activity level, this value stream's work breaks down as 15 Transaction activities (rules-based processing suited to automation), 5 Knowledge activities (judgment, synthesis, and interpretation-driven work), 3 Decision activities (judgment-and-authority gates that stay human by design), and 1 Document activity (content generation). No Exception-pattern activity exists within this value stream.
At M3 (HITL Design Intent), the value stream's aggregate human-involvement ratio is 47%, down from a 70% undesigned baseline — a 23-point AI convergence opportunity.
| Business Impact Metric & Formula (where confirmed) | Source |
|---|---|
Time-to-hire Sum of 3 cycle-time stages: need-to-hire → requisition approval, approval → offer acceptance, acceptance → start date | APQC OSB |
Cost-per-hire Total cost to perform “recruit, source, and select employees” ÷ Total number of new hires | APQC OSB |
Offer-acceptance rate | — |
Quality-of-hire / early attrition 100% − new hire retention rate at 12 months (tracked by tier) | APQC OSB |
| Role | Tier |
|---|---|
| Director of Talent Acquisition | Managerial |
| HRBP Manager | Managerial |
| Compensation & Benefits Manager | Managerial |
| Director of HR Operations | Managerial |
| Recruiter | Operational |
| HR Generalist | Operational |
| HRIS Analyst | Operational |
| Hiring Managers* | External |
| PCF | Decision | Authority | Escalates To |
|---|---|---|---|
| 7.2.1.3 | Authorize a job requisition against budget and approved headcount plan | HRBP Manager, Finance | CHRO (Executive) |
| 7.2.3.4 | Select and reject candidates; commit to a hire | Recruiter, Hiring Managers* | CHRO (Executive) |
| 7.2.4.2 | Negotiate final offer terms with candidate | Recruiter, Compensation & Benefits Manager | Director of Talent Acquisition (Managerial) |